Service Charges for work done as a result of customer callouts to service failures not caused by Net1 network
Service Description Work carried out during Charge quoted in € excl VAT @ current applicable rate
Call out fee 12 business hr response(includes 1.5hours travel time to/from customer site) Weekday Business hours 09.00 to 17.00 €85
Weekday after hours 17.00 to 09.00 €125
Weekend daylight hours 09.00 to 17.00 €100
Weekend after hours 17.00 to 09.00 €450
Scheduled weekday service Business hours09.00 to 17.00 €85/hour
After hours 17.00 to 09.00 €125/hour
Scheduled weekend service Daylight hours 09.00 to 17.00 €100/hour
After hours 17.00 to 09.00 €350/hour
Emergency Service4hr response Daylight hours 09.00 to 17.00 €175
De & Re-Installation moving fee €87.23
After hours call-out service & weekends 17.00 to 09.00 €275
Data Port Extension Ordered at time of ordering fibre €99 incl VAT
Ordered on or after date of actual fibre installation €149 incl VAT
Failed Appointment Charge €113.50 incl VAT
Re-instatement of wireless broadband service in the event of a prolonged fibre failure where the wireless equipment is still present and able to be reconnected remotely Weekday Business hours 09.00 to 17.00 €129 incl VAT *
Re-instatement of wireless broadband service in the event of a prolonged fibre failure where the wireless equipment is still present but unable to be reconnected remotely or where the wireless equipment has been removed Weekday Business hours 09.00 to 17.00 €425 incl VAT *
* Wireless service is re-instated for the period of the fibre outage and then deactivated again once the fibre service has been restored.
Minimum charge of 1 hour for customer site visit – if call out is outside of engineers scheduled route a charge of €0.51/km applies
The Fibre Broadband Service includes the cost of the cable from the Eircom/N.B.I./SIRO cable entry point in the building to the NTU / ONT location. Eircom/N.B.I./SIRO may have restrictions on the maximum length of fibre cable from the point of entry to the NTU / ONT. If the NTU / ONT is going to be located somewhere other than where you want it in your property, then you may need a Data Port Extension.

Exceptional charges which may arise for installation of the Net1 Wireless Broadband Service.

The published installation prices includes the cost for up to two Field Service Technicians for a maximum time on your property of two hours and 22m of cable from the location of the Net1 receiver antenna to the area in your property where the Net1 Wi-Fi router is to be located. Any additional time required on site by the engineers will be charged on a per engineer per hour basis.