Net1 Limited
Service Charges
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Service Charges for work done as a result of customer callouts to
service failures not caused by Net1.ie network |
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Service Description |
Work carried out during |
Charge quoted in € excl VAT @ 13.5% |
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Call out fee 12hr response (includes
1.5hours travel time to/from customer site) |
Weekday Business hours 09.00 to 17.00 |
€60 |
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Weekday after hours 17.00 to 09.00 |
€100 |
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Weekend daylight hours 09.00 to 17.00 |
€75 |
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Weekend after hours 17.00 to 09.00 |
€450 |
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Scheduled weekday service |
Business hours 09.00 to 17.00 |
€60/hour |
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After hours 17.00 to 09.00 |
€100/hour |
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Scheduled weekend Service |
Daylight hours 09.00 to 17.00 |
€75/hour |
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After hours 17.00 to 09.00 |
€250/hour |
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Emergency Service 4hr response |
Daylight hours 09.00 to 17.00 |
€150 |
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De & Re-Installation |
moving fee |
€87.23 |
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After hours call-out service & weekends 17.00 to 09.00 |
€250 |
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Technical service at call centre & consultancy |
1560-933133 |
€1.25 / minute |
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Minimum charge of 1 hour for customer site visit. |
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