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Frequently Asked Questions
Questions about Wireless Broadband:
- What is Wireless Broadband?
- Wireless Broadband is a service provided by Net1 which provides you with Always-On access the internet at high speed for a flat monthly fee, without the need for a telephone line.
- What is "Always On"?
- "Always On" means that you have a permanent connection to our network, with a static IP address, which is unique to you and identifies you on the Internet. It also means that there is no need to dial up each time you wish to use the internet, cutting out telephone bills, delays in getting online and engaged tones!
- What are the advantages of Wireless?
- Wireless connectivity allows users to access a high-speed internet connection, quickly and securely. The service covers areas which have not yet had their telephone exchanged upgraded for broadband. In fact, a telephone line is not even required - we install a dish on your roof with a cable running to your computer - simple! Plus, encryption technology means that you and only you will be the end user of the service - nobody will intercept your signal and use your broadband.
- Can I still use the telephone while I'm using Wireless Broadband?
- Of course! Wireless Broadband has nothing to do with your existing phone line in any way, so you can make and receive calls as normal while using the internet. In fact, Wireless Broadband is of extra benefit to you if you don't have an existing phone line or if you want to get rid of your phone line as you can make telephone calls at reduced rates over your Broadband connection using VoIP technology, getting rid of the need to pay line rental altogether!
- What difference will Wireless Broadband make?
- A Wireless Broadband connection from Net1 is usually over thirty times faster than the fastest possible connection you can get from dialling up over a standard telephone line, meaning that you will be able to send and receive emails, download web pages and files and use web services such as streaming audio and video and Voice over IP much quicker and more efficiently than before. Many Internet services, such as VoIP and streaming video, are simply not usable without a high speed connection. Wireless Broadband make your Internet usage much more efficient, saving you time and money and making the whole experience much more rewarding - and fun!
- What is DSL?
- DSL (or "Digital Subscriber Line") is the technology used to deliver digital data transmission, such as a high-speed Internet connection, over a telephone line. Therefore, to get DSL, you MUST have an existing telephone line. Typically the upload speeds available on a standard DSL line are lower than the download speeds.
- How does Wireless Broadband compare to DSL?
- Wireless Broadband is available now, and can be installed in a relatively short amount of time. It is also a lot more flexible than DSL and, if you move home or your business moves premises, you can take it with you without much hassle. Not only that, but it can achieve much faster speeds than standard DSL services currently available, and the upload speeds are usually just as high as the download speeds. See our packages for further details.
- Can I connect more than one computer?
- Absolutely! Using a router, you can have many computers sharing one Broadband connection - either connected with wires or wirelessly. For example, you could be browsing the web on a desktop machine in one room while someone else is sending an email from a laptop wirelessly from another room, another person is making a VoIP call in another room and yet another person is playing online games with their XBOX 360 or Playstation 3 somewhere else in the house. The possibilities are practically limitless!
Questions About the service from Net1:
- Is my area covered by your service?
- See for yourself! We've got a comprehensive list of areas where our service is available plus an up-to-date coverage map right here!
- Are there any download caps?
- No. Unlike standard DSL services, Net1 do not impose a download limit on our service. This is subject to our fair usage policy and terms and conditions.
- Is there a minimum contract period?
- Yes. The minimum contract period is twelve months.
- What terms and conditions apply to the service?
- The full terms and conditions of the Net1 Wireless Broadband service can be read on our web site at www.net1.ie/termsandconditions.
- What type of computer do I need to have?
- The recommended minimum specification would be any PC running Windows 95 or greater or an Apple Mac runing Mac OS 7.5 or greater with a Network interface (LAN) card built in. Naturally, the more modern and up-to-date your computer is, the better. If your computer doesn't have a network card, don't worry - these are generally relatively inexpensive to buy and very easy to install. We recommend the use of Windows XP and the Mozilla Firefox web browser.
- How do I get the service?
- First, you'll need to check our coverage page to make sure that you are within the area covered by our service. If you are, then choose which package best suits your needs and fill in your details on the sign up form. We will then get in touch with you to arrange a site survey and get you connected!
Questions about installation:
- What is my IP address and how do I set it?
- Your IP address is a unique numeric address for your connection to the Internet. This address, along with other installation information will be provided to you by Net1. If your Net1 service is directly connected to your computer you will need to have this information entered on your computer so that it can communicate with the network and access the Internet. For detailed instructions on how to enter this information, please click here.
- What changes do I need to make to my router?
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If you use a router to connect to the Net1 network, you will need to have certain settings entered in your router so that it can connect correctly to the Net1 network. These setting changes must be made to your router and not your computer. For detailed instructions on how to make these changes, please click here.
This page will be updated with further frequently asked questions as we get them. If you have a question which you feel should be featured in the FAQ, please feel free to contact us and let us know!
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