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Frequently Asked Questions  
- IP Address Settings  


Select your operating system:
Windows 95, 98 or Me
Note: If you are still using Windows 95, 98 or Me (Millennium Edition), it is very important that you have your Windows Installation disk(s) to hand as you WILL be asked for them, attempting to complete this task without the disks WILL result in startup or "Blue Screen of Death" errors. Net1 do not support any of these legacy operating systems and the information given below is for guidelines only. Net1 will not be held responsible for any data loss as a result of inputting the information below.

Select Start - Settings - Control Panel and Click on the NETWORK icon.

(Fig.1: Control Panel)

The Network control panel applet will now appear:

(Fig.2: Network)

In the list of installed network components, double-click on the "TCP/IP ->" entry for your model of network card. Note: this is never the "Dial-Up Adapter".

(Fig.3: TCP/IP Properties)

You will now need to enter the IP address, DNS and Gateway settings, as provided to you by Net1. In legacy windows systems, the DNS and Gateway settings are on separate tabs - Enter the settings for each value and click "Add", as in Fig 4 & 5 below. Note: We will not be using WINS, BINDINGS, ADVANCED or NETBIOS so make sure you make no changes to these.

(Fig.4: DNS Servers)

(Fig.5: Gateway)

When Finished Click On the OK - Followed by the "File and Print Sharing Button" - Ensure that both Items are unchecked, as in the image below:

(Fig.6: File & Print Sharing)

Hit OK to the above and then OK to the network configuration window - It is at this point that you will most likely be asked for your original Windows CD. If you are prompted that a file being copied is older than the file on your computer select the "keep current file".

Finally, your computer will ask for permission to be rebooted - Please allow it to do so to begin using your new settings.

Please note: The IP addresses used in these images are for illustration purposes only. You will need to use the exact addresses supplied to you by Net1.

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Windows 2000 or XP
Click Start, then Control Panel. If Control Panel asks you to pick a category, click "Switch to Classic View" on the top left hand pane.

(Fig.1: Control Panel)

Double click on Network connections and a window similar to the following will appear. (Fig.2: Network Connections)

Now, double click on "Local Area Connection". Note: sometimes this connection may have been renamed to another name.

(Fig.3: Local Area Connection Status)

In the "Local Area Connection Status" window which then appears, click on the "Properties" button. This will bring up the "Local Area Connection Properties" window.

(Fig.4: Local Area Connection Properties)

Untick EVERYTHING except "Internet Protocol (TCP/IP)" and "QoS Packet Scheduler" - Then highlight "Internet Protocol (TCP/IP)" and click the "Properties" button.

(Fig.5: Internet Protocol (TCP/IP) Properties)

Enter your New settings exactly as you have received from Net1. Note: The numbers in the example are for illustration purposes only.

Now click the "OK" buttons to close all the open windows. Your computer should now be properly configured for connection to the Net1 network.

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Windows Vista
Right click on a blank area of your desktop and select "New" > "Shortcut"

Type the words control netconnections into the location box.



Click Next - Call the New shortcut "Network Connections" and then click FINISH



Double click on the new shortcut and you will see the following screen:



Right click on local area connection and select Properties, if prompted for permission from the User Account Control system, give it. The following dialog box screen appears:



Highlight "Internet Protocol Version 4" and click the properties button. The following dialog box then appears:



Select OK and then OK again on the local area connection properties.

Windows will then ask you to choose a location for this network. It is VERY IMPORTANT that you select "PUBLIC PLACE" as opposed to "Home" or "Work" to protect your computer from Internet-based threats.

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Other Operating System
We do not currently have detailed instructions available for Apple Mac, Linux, Unix or operating systems other than those listed above. If you need further assistance in setting your IP address, please contact our support service.

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